Free standard first class UK delivery on orders over £50
Standard first class UK Delivery £3.68 (normally 1 – 2 working days)
Delivery to all UK addresses is normally within 2 – 5 working days. Please allow extra time for deliveries to arrive due to the pandemic.
All deliveries are sent via Royal Mail and most packages will be scanned upon delivery.
International Standard EU Delivery £7.50 (normally 3 – 5 working days)
International Standard Delivery to the rest of the world £16.30 (normally 6 – 7 working days) or International Economy Delivery £7.50 (normally 2 – 6 weeks).
Tracking Your Order
All orders are dispatched via Royal Mail. Once your order has been dispatched, you will receive an email notifying you of the order update which will contain your tracking number (if available).
You can track your order using the Royal Mail Track and Trace Service:
If you require any assistance with tracking your order, please feel free to call us on 028 9691 8775 or contact us using the form on our website.
If You Have Not Received Your Order
If you have not received your items within the expected delivery timeframe, there are a few things you should do:
Firstly, login to your account to see the status of your order
Use the tracking number we have supplied to find the status of your order on the Royal Mail website
If you live or work in a communal building, check to see if your parcel has been delivered to the reception or office
If you were out when the item was due to be delivered check to see if the delivery driver has left you a card or left the item with a neighbour
If you have tried the above and are still unable to locate your parcel then please contact us and we will be happy to help you.
All delivery issues must be reported via email or post:
Please use the contact form on our website to email us.
358 Upper Newtownards Road
Please note that we cannot make a claim for a lost or incorrectly delivered item until 15 working days have elapsed from the postage date. In the rare case a parcel does not arrive in the delivery period expected we will not be able to re-dispatch or refund an order until the 15 day period has passed.